Privacy Policy

1. INTRODUCTION

This Privacy Policy ("Policy") explains how Immigratic Visa Services Corp. and its subsidiaries, including Immigratic, Inc. and Lexpoint, Inc. (collectively, "Immigratic," "we," "us," or "our"), collect, use, and protect your personal information across our multi-platform legal services ecosystem.

1.1 Services Covered

This Policy governs data collection and processing across our platforms:

• ImmiReport - Immigration assessment tools and white-label licensing
• ImmiCare - Business compliance and management platform
• ImmiCoach - DIY immigration application platform
• Lexpoint.io - Legal services marketplace and network
• Free Tools - NOC Navigator, CLB Navigator, Score Calculators
• ImmiWatch - Immigration policy monitoring
• ImmiScore - Immigration scoring and evaluation tools

1.2 Data Processing Categories

We process data in two distinct categories:

• Educational Data - Information collected through free educational tools and resources
• Professional Data - Information collected through formal retainer agreements and professional services

2. INFORMATION WE COLLECT

2.1 Information You Provide

We collect personal information you voluntarily provide when using our Services:

Educational Tools Data:

• Basic contact information (name, email, phone)
• Immigration assessment responses and preferences
• Tool usage patterns and educational interests
• Marketing preferences and communication history

Professional Services Data:

• Comprehensive personal and family information
• Immigration history and documentation
• Financial information for payment processing
• Legal case files and professional correspondence
• CICC-regulated professional client data

2.2 Automatically Collected Information

We automatically collect technical data when you use our Services:

• Usage Data: IP address, browser type, device settings, pages viewed, features used
• Device Data: Device type, operating system, unique identifiers
• Location Data: Approximate location via IP address (configurable)
• Analytics Data: User behavior patterns, tool performance metrics

2.3 AI and Third-Party Processing

Our Services utilize artificial intelligence and third-party digital services for:

• Immigration assessment analysis and scoring
• Personalized recommendations and content
• Service improvement and optimization
• Security and fraud prevention

3. HOW WE USE YOUR INFORMATION

3.1 Educational Tools Usage

For free educational tools, we use your information to:

• Provide immigration assessment results and educational content
• Improve tool functionality and user experience
• Generate leads for professional services
• Send educational materials and marketing communications
• Analyze usage patterns for service improvement

3.2 Professional Services Usage

For retained professional services, we use your information to:

• Provide comprehensive immigration advice and representation
• Manage client relationships and case files
• Process payments and maintain financial records
• Comply with CICC regulations and professional standards
• Facilitate legal proceedings and documentation

3.3 Lead Generation and Marketing

Our lead generation ecosystem uses data to:

• Connect users with appropriate professional services
• Send targeted marketing materials and promotional offers
• Facilitate business partnerships and network relationships
• Analyze market trends and service demand

4. DATA SHARING AND DISCLOSURE

4.1 Service Providers

We share data with trusted service providers for:

• Payment Processing: Stripe, Inc. for secure payment handling
• Hosting and Infrastructure: Cloud service providers
• Analytics and Marketing: Performance tracking and communication
• AI and Machine Learning: Third-party AI service providers

4.2 Professional Network

For professional services, we may share data with:

• Legal Partners: Licensed practitioners in our network
• Immigration Authorities: As required for legal proceedings
• Regulatory Bodies: CICC and other professional regulators

4.3 Legal Requirements

We may disclose information when required by:

• Canadian immigration laws and regulations
• Court orders or legal proceedings
• Government investigations or audits
• Professional regulatory requirements

5. DATA RETENTION AND SECURITY

5.1 Retention Periods

We retain data based on usage type:

• Educational Data: Up to 36 months after last activity
• Professional Data: As required by CICC regulations and legal obligations
• Client Records: As per CICC Client File Regulations and professional standards
• Financial Records: As required by tax and accounting laws

5.2 Security Measures

We implement comprehensive security measures:

• Encryption: End-to-end encryption for sensitive data
• Access Controls: Role-based access and authentication
• Regular Audits: Security assessments and compliance monitoring
• Professional Standards: CICC-regulated security protocols

6. YOUR PRIVACY RIGHTS

6.1 General Rights

You have the right to:

• Access and review your personal information
• Correct inaccurate or incomplete data
• Request deletion of your data (subject to legal requirements)
• Opt out of marketing communications
• Withdraw consent for data processing

6.2 Professional Services Rights

For retained clients, you also have:

• Right to professional confidentiality under CICC regulations
• Access to complete case files and documentation
• Control over information sharing with third parties
• Professional privilege protection for legal communications

6.3 GDPR and PIPEDA Compliance

For EU and Canadian residents, you have additional rights under GDPR and PIPEDA:

• Data portability and transfer rights
• Right to restrict processing
• Right to object to automated decision-making
• Right to lodge complaints with supervisory authorities

7. COOKIES AND TRACKING TECHNOLOGIES

7.1 Types of Cookies

We use various types of cookies:

• Essential Cookies: Required for basic functionality
• Analytics Cookies: Performance and usage tracking
• Marketing Cookies: Targeted advertising and communications
• Preference Cookies: User settings and customization

7.2 Cookie Management

You can manage cookies through:

• Browser settings and privacy controls
• Our cookie consent management system
• Third-party opt-out mechanisms
• Direct requests to our privacy team

8. INTERNATIONAL DATA TRANSFERS

8.1 Data Location

Your data is primarily processed in Canada, with safeguards for international transfers:

• Primary Storage: Canadian servers with Canadian privacy laws
• Backup Storage: Secure international backup locations
• Service Providers: Third-party processors with appropriate safeguards

8.2 Transfer Safeguards

We ensure adequate protection through:

• Standard Contractual Clauses (SCCs) for EU transfers
• Adequacy decisions and privacy shield compliance
• Data processing agreements with service providers
• Regular transfer impact assessments

9. CHILDREN'S PRIVACY

Our Services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. CHANGES TO THIS POLICY

We may update this Policy periodically. Material changes will be communicated through:

• Email notifications to registered users
• Website notices and banner alerts
• Updated "Last Updated" date
• Professional client communications for retained services

11. CONTACT INFORMATION

For privacy-related inquiries, contact us at:

• Immigratic Visa Services Corp.
• 1000 Innovation Drive, Suite 500
• Ottawa, Ontario K2K 3E7
• Phone: 604-757-4400
• Privacy Inquiries: privacy@immigratic.ca
• General Support: care@immigratic.ca